FAQs

General

  • Nevada Senior Services offers adult day healthcare, in-home services, transitional care support, occupational therapy, dementia education, respite programs, caregiver training, and specialized health and wellness services. Programs are designed to help older adults maintain independence while supporting caregivers with evidence-based tools and expert guidance.

  • Eligibility varies by program, but generally includes older adults, adults with disabilities, and family caregivers seeking support for safety, independence, dementia care, or chronic condition management. Some programs are also open to individuals recently discharged from the hospital.

  • The fastest way to begin is to contact us. Our team will schedule a phone consultation to discuss your needs and match you with the right services.

  • There is no wrong door at Nevada Senior Services. Contact our team, explain your circumstances, and we’ll make sure you always have a next step - whether it’s with our services or with another reliable organization in our community.

  • Our electronic health record systems are HIPAA compliant. Staff are trained in HIPAA compliance and follow procedures to insure client privacy protections.

  • Yes! Whether you have a few hours a week, want to offer a one-time program or can commit to a longer-term role, your time and talents make a real difference. CLICK HERE to learn more about volunteer opportunities.

  • It takes a community to care for a community. We are deeply grateful to our sponsors, donors, and partners whose support helps us continue empowering older adults and caregivers to live with independence, dignity, and purpose. CLICK HERE to learn more about donating to Nevada Senior Services.

Adult Day ReCreation

  • The term "daycare" doesn't adequately represent the level of care, engagement, and diginity we provide. Beyond providing a safe space with top tier care, every participant is encouraged to participate in a wide range of recreational activities every day. Furthermore, the emphasis on creation directly reflects our expertise in music and art therapy - which is a cornerstone of our programming.

    Finally, aging isn't synonymous with slowing down. We believe it’s never too late to learn, grow, and reinvent yourself. Adult Day ReCreation is about enhancing every day... not just supervising it.

  • Adult day care provides structured, supervised daytime support for older adults, including health monitoring, social engagement, meals, therapeutic activities, and personal care. It supports independence while allowing caregivers time to manage other responsibilities and the peace of mind to know their loved one is being cared for and having fun!

  • Yes, we offer special programs for those with Alzheimer’s disease or similar types of dementia. These programs focus on activities that encourage participation and nurture the special needs of these individuals. Our staff members receive ongoing training to focus on the client’s ability to socialize and participate in activities.

  • Las Vegas:
    Monday–Friday, 7:00 a.m.–5:30 p.m., and Saturday, 8:00 a.m.–6:00 p.m.

    Henderson:
    Monday–Friday, 7:00 a.m.–5:30 p.m.

  • No, but we have a transportation coordinator who can assist in arrangements with RTC and other transportation resources.

  • Yes. Many participants attend part-time, and schedules are customized based on family needs and the individual’s abilities. You determine the days and times that work for your situation.

  • Enrollment begins with a consultation and tour. After that, families complete an intake packet that typically includes:

    • Medical history, medication list

    • A two-step TB test with negative results

    • Physician authorization or care plan

    • Emergency contacts

    • Insurance or funding information

    • Consent forms

  • We participate in Medicaid, HCBW and accept a variety of long-term care insurances. Grants are also available for qualified clients supported by the State of Nevada Aging & Disability Services Division (ADSD Title IIIB and respite care grants). We also offer an adjusted rate programs. As a non-profit 501c3 community organization, no one is turned away based on ability to pay. Grants may be available depending on your situation. Our Social Workers are available to assist you with funding eligibility and navigating the application process.

  • Adult Day ReCreation typically follows a standard closure schedule for major holidays and may close during severe weather for participant and staff safety. Families are notified through phone, email, or text alerts.

  • Yes, all meals are prepared on-site and the chef is made aware of all diet restrictions. Monthly menus are available in advance and all meals are reviewed by our Registered Dietitian Nutritionist (RDN).

In Home Services

  • Frequency is determined by your care plan and goals. OT services, caregiver coaching, or transitional care visits may occur weekly or biweekly depending on need.

  • Yes. Our team includes licensed occupational therapists, registered nurses, social workers, dementia experts, and trained care navigators.

  • Nevada Senior Services primarily serves the Las Vegas region and surrounding communities.

  • Yes!

  • NSS provides a range of respite services including adult day health care, in-home respite and personal care.

  • Barring a medical emergency or extreme circumstances, Clients are asked to give at least 24 hours’ notice of cancellation of a shift(s). Cancelling shifts outside of the above mentioned circumstances will result in a fee.

Hospital 2 Home

  • Transitional care supports individuals after a hospital stay by helping them recover safely at home. NSS provides medication review, safety planning, OT home visits, nutrition guidance, and caregiver coaching to reduce hospital readmissions and ensure a smooth recovery.

  • Yes. We frequently partner with hospitals, rehab centers, and discharge planners to support safe return home and reduce risk of complications.

  • Stroke, falls, surgery recovery, chronic illness flare-ups, cardiac events, and any hospitalization that impacts mobility, memory, or daily functioning.

  • H2H accepts referrals from social workers, case managers, therapists, hospitals, rehab centers, post-acute providers, physicians, Clark County Social Services, contracted managed care and a variety of community-based organizations.

RAMP Home Modifications

  • CLICK HERE to submit a request for more information.

  • Yes. We frequently work with property managers for home modifications and to bring educational sessions to rental communities.

  • RAMP Home Modifications is a licensed contractor specializing in accessibility and safety. (NV Contractor’s License #0077876)

Engaging With Aging & Caregiver Support

  • Yes, NSS conducts programs for both professionals and family caregivers. Some programs offer sessions designed for interaction between professionals and family caregivers as well.

  • Some, but not all sessions are eligible for CEUs.

  • Please contact Jennifer Ruiz at jruiz@nevadaseniorservices.org or (702) 331-5570

  • An annual professional conference hosted by NSS that brings together aging-services leaders, clinicians, policymakers, researchers, and community organizations to share best practices, innovations, and real-world strategies that improve aging services.

  • Professionals in aging services, healthcare, community organizations, government agencies, caregivers, academics, and students in gerontology and related fields.

  • Several caregiver programs are grant-funded and available at no cost, while others may have a fee. We help families understand all available options during intake.

  • Nevada Senior Services periodically offers caregiver support groups and educational workshops.

  • Yes. Education and coaching are beneficial at ANY stage of dementia, including early-stage where families are learning strategies for communication, routine-building, and planning.

  • Nevada Senior Services does not provide formal diagnostic evaluations, but we collaborate closely with medical providers and support families in understanding symptoms, care planning, and next steps.

Occupational Therapy (OT)

  • OT helps individuals maintain or regain independence in daily activities such as bathing, dressing, cooking, mobility, and home safety. At NSS, OT is integrated across ALL programs and is one of our major differentiators. We specialize in dementia care, stroke recovery, fall prevention, and aging in place, using evidence-based tools such as COPE and Skills2Care.

    Occupational Therapy helps people participate in the daily activities that give their lives meaning — from self-care and mobility to community engagement and caregiving.
    At NSS, OT focuses on education, consultation, and prevention, helping older adults and caregivers stay safe, independent, and confident at home.

  • Stroke recovery, dementia, post-surgery rehab, mobility challenges, chronic disease, fall risk, and functional decline related to aging.

  • NSS takes an innovative, holistic, home-based approach that goes beyond traditional OT. Sessions occur in the home, include caregivers, and incorporate social work, nursing, and psychological support. OT collaborates with RNs, care navigators, and dementia specialists for a fully integrated care model.

    Unlike traditional rehabilitation, therapy at NSS is community-based and consultative.
    Rather than focusing on medical treatment, our therapist works directly with families and caregivers in their homes or communities to identify challenges, provide practical solutions, and prevent issues before they arise.

  • Yes. Our certified aging-in-place specialist provides comprehensive safety assessments to reduce fall risk, improve independence, and recommend modifications.

  • Yes. A physician’s order is required to begin occupational therapy services. Referrals may come from other healthcare providers — such as nurses, case managers, or social workers — or even from family members seeking support.
    Once the physician’s order is received, our team will contact you to review your needs and schedule a consultation or visit. If you need help obtaining a referral, we can coordinate directly with your provider to simplify the process.

  • Coverage varies depending on your plan and eligibility. NSS is currently working with Managed Care Organizations (MCOs) to expand access to therapy and caregiver consultation services. Our staff can help verify benefits and explore available funding options.

Referral Partners

  • NSS is the only community-based organization in the region with occupational therapy fully embedded across programs. Our interdisciplinary approach integrates OT, nursing, social work, and dementia expertise to create measurable outcomes for clients and caregivers.

  • Referral partners can complete our online referral form or call our team directly. We provide fast response times and coordinated communication to support your patient or client.

  • Basic demographics, primary health concerns, safety risks, mobility or cognitive challenges, recent hospitalizations, and caregiver information (if applicable).

Billing, Insurance & Financial Assistance

  • Nevada Senior Services works with a variety of funding sources including Medicaid waiver programs, philanthropic support, grants, and private pay options. Long-term care insurance may cover some services depending on your plan.

  • Costs vary depending on the program, frequency of visits, and funding eligibility. We provide transparent pricing during your consultation and help identify financial assistance whenever available.

  • Clients can CLICK HEREto pay securely online using a credit or debit card.

  • Our social work/case managers work with program participants & family caregivers to identify potential eligibility for benefits (Medicaid, Clark County, Medicare, private insurance etc.) or grant supported programs and assist with applications.

  • If you have questions, please contact ljacobs@nevadaseniorservices.org